As I continue my quest to find great short-sleeve shirt options I ended up picking up this great gingham shirt from Ben Sherman. And that’s what this post was going to be about, that is, until I went to return the second shirt I bought during my last trip to Ben Sherman.
Feel free to take a quick look at the shirt below and then I’ll continue with this little story. And yes, you’ll see below that I had fun with this outfit and paired them with my purple Cole Haan Air Colton Casual Wing Tip Oxfords (love them!).
So, here’s the deal.
This shirt was only around $65, which is pretty inexpensive for a Ben Sherman shirt. The other shirt that I went to return was around $109, which in my world is a chunk of change. When I went to take the shirt back the store clerk gave me some wonky story about their return policy. It turned out not to be true, but their return policy is in fact worse than the clerk actually told me.
Basically, Ben Sherman doesn’t give refunds; you’ll get a store credit or be allowed to make an exchange. And that’s crap.
I wasn’t going to write this post until someone else told me that they also got burned by this anti-customer friendly Ben Sherman return policy. What fueled my irritation even more is when the store clerk acted like it was my fault for not knowing their return policy. He, and another guy, acted like this was some sort of norm… and I was thinking, “are you freaking kidding me?!”
I like the brands fit and quality, but their return policy blows. I’ve not shopped at a Ben Sherman store since this took place, and quite frankly, I don’t know when I will again.
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